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Frequently Asked Questions

Are my blinds guaranteed?

Yes! Your blinds carry a one year guarantee for fault in workmanship and materials as long as the blind has been used only as it was intended. We will happily replace any parts or replace whole blinds if they have failed due to no fault of your own.

How long will I wait for my order?

We aim to deliver your order within two weeks maximum from receiving your order. If on the off chance there are any problems we will contact you within 48 hours to inform you and discuss it further.

Can I get replacement parts?

We can provide most parts for replacement. Please contact us.

Can I get thermal or blackout blinds from you?

Yes! We have a large range of thermal blackout materials for both roller and vertical blinds. They are polyester on the front and have an acrylic lining on the back providing 100% privacy. Please see our range of colours for further details.

Which type of blinds are best for damp or steamy rooms?

We have a large range of materials suitable for all degrees of dampness, ranging from PVC's to polyesters. Take a look at our material swatches for more information. Each material lists a full description regarding its suitability. For more information please contact us.

How safe are the chains for my children?

We provide safety chains on all our roller blinds that have a safety connector fitted so if anything/ anyone gets caught in them the chain will open.
It is however your responsibility to ensure children are kept away from chains and cords.
Do consider placing them well away from your child's bed, chairs, sofas etc.. so that children have a lesser chance of reaching them. Using the provided window cleat will help achieve this.

What if I'm not happy?

If you are unhappy with your order in any way please email and let us know what the problem is.

We want you to be happy with your purchase and will do everything possible to rectify any problems you are experiencing.


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Create-A-Blind. 624w, The Tower Bridge Business Complex, London SE16 4DG. 0207 231 5331.